Certified Park and Recreation Professional (CPRP) Practice Exam 2025 – All-in-One Resource for Exam Success!

The first step in addressing a customer service complaint is to acknowledge receipt of the complaint. When a customer takes the time to voice their concerns, it is essential to let them know that their feedback has been received and is being taken seriously. Acknowledging the complaint helps establish a connection with the customer, showing that their experience matters and that they have a voice in the service they receive.

This initial response is crucial in setting a positive tone for the interaction. It allows the customer to feel heard, which can diffuse their frustration and encourage open communication moving forward. Only after acknowledgment can the process of resolving the complaint take place, followed by any necessary follow-up actions.

Receiving the complaint without comment does not provide the assurance the customer needs that their issue is being noted, while resolving the complaint and following up are subsequent actions that cannot take place effectively without first acknowledging the customer's concern.